Telephone: +43 (1) 505 44 18
Commercial Register: FN 237278p, commercial court of Vienna
UID-number: ATU 57341745
Consultancy including Organization
Authorities responsible: City Administration of Vienna
Licensed Security Service Company
Regulatory agency responsible: Austrian Financial Market Authority (www.fma.gv.at)
Values & Guidance Family Office Ltd. is a securities services company in accordance with section 4 of the Austrian Securities Supervision Act 2018 (WAG). According to the license granted by the Austrian Financial Market Authority Values & Guidance Family Office Ltd. in accordance with section 4 (1) WAG 2018 is entitled to provide the following investment services:
As investment services provider Values & Guidance Family Office Ltd. is not subjected to the following legal requirements: two general managers, exclusive power of representation/ power of attorney/ power of attorney excluded. Additionally, Values & Guidance Family Office Ltd. is not obliged to a compensation scheme.
Values & Guidance Family Office Ltd. provides services in accordance with legal requirements and with greatest care. To ensure that each complaint is documented and processed immediately, we implemented effective and transparent procedures, as well as recording all taken steps for its completion.
Should a customer nevertheless have any questions or complaints they can contact us either by e- mail or mail:
There is the additional option of contacting the ombudsman for customers of the financial services industry (set up by the financial services association of the Austrian Chamber of Commerce (WKO)):
Furthermore, the complainant can turn to a body for alternative dispute resolution with their complaint:
Association „Schlichtung für Verbrauchergeschäfte” (Mediation for Consumers)
Mariahilfer Straße 103/1/18
1060 Vienna, Austria
Tel.: +43 (1) 890 63 11
Monday- Thursday: 9 am – 4.30 pm, Friday: 9 am – 3 pm
According to the Financial Market Money Laundering Act (FM-Gwg) Values & Guidance Family Office Ltd. is obliged to collect, check and store personal data from its customers for a certain period of time as part of the fulfilment of its due diligence obligations. These data are processed in accordance with the data protection regulations (see data protection declaration) within the framework of your consent (Art. 6 Para. 1a DDPR) to fulfil contractual obligations (Art. 6 Para. 1 b GDPR) and to fulfil legal obligations (Art. 6 Para. 1c GDPR). The money laundering officer of Values & Guidance Family Office Ltd. is responsible for the compliance with these regulations to prevent in the best possible way money laundering and terrorist financing.
All texts on the Values & Guidance website have been checked carefully. Nevertheless, no liability and guarantee can be given for accuracy, completeness and topicality of the information provided. All liability on behalf of Values & Guidance Family Office Ltd. shall therefor be excluded. Values & Guidance Family Office Ltd. assumes no responsibility for the content on other websites, which Values & Guidance Family Office Ltd. refers to via links.
The content of www.valuesandguidance.com is published for online access only. Copyright, right of usage of text, team photos, design, and source code are owned by Values & Guidance Family Office Ltd.
The creation, the use and non-commercial distribution of copies in either electronic or printed form are permitted, provided the content remains unaltered and the source is provided (e.g., Source: Values & Guidance Family Office Ltd.)
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